CaixaBank-Bankia merger: How does it affect you at HeyTrade?

The merger between Bankia and CaixaBank will be completed on November 12, when all Bankia accounts will become integrated with CaixaBank.

How does the merger affect you when using HeyTrade?

If you linked your Bankia account with HeyTrade

If you are a HeyTrade customer and you linked your Bankia account through Open Banking, from November 11 you will no longer be able to deposit or withdraw money using this method. On the same day, Bankia will be removed from the list of banks available to connect with Open Banking.

• If you want to add funds from a Bankia account quickly and free of charge, we recommend that you do so before November 11.
• From November 11, you will be able to fund your HeyTrade account via SEPA bank transfer. The money usually takes 24 hours to arrive, or up to 2 or 3 days on weekends or holidays.
• From November 13th, you will be able to add funds from your CaixaBank account via Open Banking.

If you linked your CaixaBank account with HeyTrade

If you are a HeyTrade client and you linked your CaixaBank account with Open Banking, from November 11th to 13th you will not be able to add or withdraw money using this method.

• If you want to add funds from a CaixaBank account quickly and for free, we recommend you to do it before November 11.
• On November 11, 12 and 13, you will be able to fund your HeyTrade account via SEPA bank transfer. The money usually takes 24 hours to arrive, or up to 2 or 3 days on weekends or holidays.
• From November 13th, you will be able to add funds again via Open Banking from your CaixaBank account.

If you have any questions, please send us an email to support@heytrade.com. We will be happy to help you.